As an existing FlightSafety Customer, how do I purchase eLearning for my flight department?

Please contact us at: eLearningSupport@FlightSafety.com or at one of the below mentioned phone numbers to discuss your requirements and how FlightSafety's eLearning can meet your training needs.

If I don't train with FlightSafety, can I still buy online courses?

Yes. Courses can be purchased with a Credit Card by selecting the desired course on the web page and then clicking the "Buy Online" link. Access to the course is instant after a successful credit card transaction.

What are some of the more popular courses you provide to IS-BAO-registered flight departments?

This can vary by flight department, but training in the following topics is part of many IS-BAO operation manuals:

• CFIT
• Cold Weather Operations 2009/10
• Domestic RVSM (DRVSM)
• EGPWS/TAWS
• Hazardous Materials for "Will-Not-Carry" Operators (HAZMAT)
• International Procedures Recurrent
• International RVSM
• P-RNAV
• Safety Management Systems (SMS)
• TCAS
• Universal FMS Fundamentals
• Warm Weather Operations
• Weather Radar

FlightSafety will also be introducing additional courses to support IS-BAO operators including:

• High Altitude Training

Do you offer any courses that count towards Inspection Authorization (IA) renewal for Maintenance Technicians?

Yes. The following courses are currently available online and count towards IA renewal:

• Cold Weather Operations 2009/10 - counts 2 hours - FAA IA Approval code C-IND-IM-090305-K-006-456
• Gulfstream G350/G450/G500/G550 Ground Handling & Servicing - counts 1.5 hours - FAA IA Approval code C-IND-IM-090720-K-006-016
• Hazardous Materials for "Will-Not-Carry" Operators (HAZMAT) - counts 1.5 hours - FAA IA Approval code C-IND-IM-090305-K-006-457
• Maintenance RVSM (Recurrent) - counts 4 hours - FAA IA Approval code C-IND-IM-090305-K-006-455
• Principles of Troubleshooting (POT) Online - counts 20 hours - FAA IA Approval code C-IND-IM-090305-K-006-454
• Safety Management Systems (SMS) - counts 5 hours - FAA IA Approval code C-IND-IM-090305-K-006-458
• SFAR 88 - Fuel Tank Safety Familiarization - counts 1.5 hours - FAA IA Approval code C-IND-IM-090803-K-006-03

I have a maintenance event-based agreement with FlightSafety. Can I use these event credits toward eLearning courses?

Yes. The following eLearning courses have an event value assigned to them:

• Cold Weather Operations 2009/10 - .05 events
• Gulfstream Groundhandling & Servicing - .03 events
• Hazardous Materials for "Will-Not-Carry" Operators (HAZMAT) - .03 events
• Maintenance RVSM (Recurrent) - .15 events
• Principles of Troubleshooting (POT) Online - .65 events
• Safety Management Systems (SMS) - .05 events
• SFAR 88 - Fuel Tank Safety Familiarization - .02 events

Will I be issued a Certificate of Completion?

Yes. After successfully completing a course and passing the assessment, you are awarded a certificate of completion in PDF format. If you are an existing FlightSafety customer, you can also pick up your record of training and certificate of completion in myFlightSafety.

I don't have time to take a four-hour course all at once. Can I start and stop the course in a self-paced fashion?

Yes. Our Learning Management System (LMS) tracks your progress. If you exit the course or lose your internet connection, the system will remember where you left off (even if you log in from a different computer). Upon logging back into the course, the system will ask you if you'd like to return to your last visited page.

How long do I have to complete a course?

Most courses give you 60 days to complete them. However, International Procedures Recurrent or courses purchased as part of the Enrichment Library, you will have access to for one calendar year from date of purchase.

What if my question isn't here?

Please contact us via email at eLearningSupport@FlightSafety.com or call us at one of the numbers below. We are looking forward to hearing your feedback.

Contact Information If you are a flight department looking to enroll multiple users, we'd love to hear from you! Please contact the eLearning Operations group at: 1-877-359-3274 (North America) 1-416-638-9313 (International) eLearningSupport@flightsafety.com Hours of Operation: 9:00am-5:00pm Eastern Standard Time [GMT-5], Monday through Friday, excluding holidays. For assistance outside of our hours of operation, please email us at eLearningSupport@flightsafety.com and someone will get back to you during normal business hours.